Gold-Software Development. Graphics related software for Windows: Advanced Batch Converter, Advanced GIF Optimizer, Advanced Slide Show, Quick Icon Grabber and Web Color

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converter
Technical support.

Hello, We are the Gold-Software Development support team. We are the experts on Gold-Software Development products and we are ready and willing to help you realize all the power available to you with every Gold-Software Development product you use.

Before you contact us, please do the following:

  • Be sure that you're doing everything right. We all make mistakes sometimes… Be attentive.
  • Look at the program help file: it may already contain an answer to your question. A lot of people ask us something like "how do I…", though the complete information is there.
  • Visit our website in the internet. It's a good chance that you'll find the newer version there; We are trying to update the program once a month or even more frequently when our stuff is not on vacations, of course. Also, if the serious bug has been found in the program, but the new version is not ready yet, we make the hot fix for it.

    But if you still have a problem with our product and noting else helps, please contact technical support stuff at:

  • If you have already purchased licenses for our product(s), please write to register@gold-software.com. We quickly respond to all questions submitted to this e-mail address in the order they are received.
  • If you are not yet a Gold-Software Development customer, please use this address: support@gold-software.com.

    Our staff is available to respond to your inquiries 24 hours a day, excluding holidays. Messages are normally answered within 24 hours.

    Please provide us with following:

  • Program version (from About dialog)
  • Program order ID (if you're a registered user) this will help us to process your request faster
  • Where did you get product (http or ftp site)
  • Windows 95/98/NT/ME/2000 version (including service packs and other fixes installed), US or international, OEM or not
  • Computer information: CPU type and speed, amount of memory installed
  • Description of your problem (as much information as possible to retrieve the problem)

    If you have any suggestions or features you like to see added to our products please send us mail to wish@gold-software.com


    Note: you may want to read the "How to Determine the Version of Windows 95/98 in Use" article by Microsoft®. Use the following URL:

    http://support.microsoft.com/support/kb/articles/q158/2/38.asp

    In order to get the complete computer information (working under Windows® 95/98), open the Control Panel, click on "System" applet and press "Print" on "Device Manager" tab.


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